Emotional Intelligence
Understanding how emotions, interpretation, and cultural context shape the way we communicate, lead, and collaborate in teams.
What it enables
Many international teams experience misunderstandings, lack of trust, and communication breakdowns due to different emotional expressions, cultural interpretation styles, and implicit expectations. Messages are often “lost in translation,” not because of language, but because of emotional and cultural filters.
Who it’s for
Team members in multicultural or international environments
Managers and team leaders in global organisations
HR and People & Culture professionals
Cross-functional teams working across cultures and time zones
Key topics
Emotional intelligence in multicultural communication (self-awareness, empathy, relational awareness)
How our brain processes an emotion
How emotions influence trust, collaboration, and leadership
Universal vs culturally shaped emotional expressions
Organisational culture and its impact on communication styles and expectations
This course helps participants develop greater emotional awareness and intercultural sensitivity, enabling more conscious communication, stronger relationships, and more effective collaboration across cultures.
Workshop format
Module 1: Emotional Intelligence in Multicultural Communication
Participants explore how emotions, empathy, and cultural context influence communication, trust, and collaboration across teams.
Module 2: Organisational Culture and Intercultural Management
Participants examine how organisational and cultural values shape workplace expectations, communication styles, and team dynamics. The module includes a practical exercise where participants apply insights to real-life workplace scenarios, working in groups to reflect on communication challenges and cultural misunderstandings.
Module 3: The Culture Factor – Emotional Intelligence as a Leadership Tool
Participants learn how emotional awareness can strengthen leadership, improve decision-making, and support more effective collaboration.
Duration
Approximately 2.5 hours
Group size
Up to 15 participants
Expected outcomes
Participants will be able to:
Understand how emotions, interpretation, and cultural context shape communication and collaboration
Apply emotional intelligence principles (self-awareness, empathy, relational awareness) in multicultural settings
Recognise cultural differences in emotional expression and interpretation
Adjust communication to improve trust, clarity, and collaboration across cultures
Develop greater intercultural sensitivity in everyday teamwork
Understanding how emotions, interpretation, and cultural context shape the way we communicate, lead, and collaborate in teams.
What it enables
Many international teams experience misunderstandings, lack of trust, and communication breakdowns due to different emotional expressions, cultural interpretation styles, and implicit expectations. Messages are often “lost in translation,” not because of language, but because of emotional and cultural filters.
Who it’s for
Team members in multicultural or international environments
Managers and team leaders in global organisations
HR and People & Culture professionals
Cross-functional teams working across cultures and time zones
Key topics
Emotional intelligence in multicultural communication (self-awareness, empathy, relational awareness)
How our brain processes an emotion
How emotions influence trust, collaboration, and leadership
Universal vs culturally shaped emotional expressions
Organisational culture and its impact on communication styles and expectations
This course helps participants develop greater emotional awareness and intercultural sensitivity, enabling more conscious communication, stronger relationships, and more effective collaboration across cultures.
Workshop format
Module 1: Emotional Intelligence in Multicultural Communication
Participants explore how emotions, empathy, and cultural context influence communication, trust, and collaboration across teams.
Module 2: Organisational Culture and Intercultural Management
Participants examine how organisational and cultural values shape workplace expectations, communication styles, and team dynamics. The module includes a practical exercise where participants apply insights to real-life workplace scenarios, working in groups to reflect on communication challenges and cultural misunderstandings.
Module 3: The Culture Factor – Emotional Intelligence as a Leadership Tool
Participants learn how emotional awareness can strengthen leadership, improve decision-making, and support more effective collaboration.
Duration
Approximately 2.5 hours
Group size
Up to 15 participants
Expected outcomes
Participants will be able to:
Understand how emotions, interpretation, and cultural context shape communication and collaboration
Apply emotional intelligence principles (self-awareness, empathy, relational awareness) in multicultural settings
Recognise cultural differences in emotional expression and interpretation
Adjust communication to improve trust, clarity, and collaboration across cultures
Develop greater intercultural sensitivity in everyday teamwork